Материал: Business Communication and Correspondence Деловая коммуникация и коммерческая корреспонденция. Меркулова Н.В

conflict

It

is impossible

to

engage in

general term for negotiations

conflict resolution when one of

resolution

the parties refuses to listen.

I confronted my boss about

confront

present an issue

to someone

being

undervalued,

and

we're

directly

going to talk about things on

Monday.

It would be great if we could

consensus

agreement by all

come to a consensus by 5:00

P.M.

cooperation

I

have

appreciated

your

the working together

cooperation

throughout

these

negotiations.

counter

the offer/request

which

is

In

their counter

proposal

they

suggested

that we

keep

their

proposal

presented second

in response

company

name

rather

than

to the first proposal

creating a new one.

counterattack

Before

we

could

start

our

present other side of an issue

counterattack they suggested we

sign a contract.

person on the other side of the

I tried to close the discussions at

counterpart

noon, but my counterpart would

negotiations

not stop talking.

In the past I have had little

cordially

politely

respect for that client, but today

she spoke cordially and listened

to my point of view.

needs/expectations

that

one

They

had

some

last

minute

demands

demands

that

were

entirely

side believes it deserves

unrealistic.

When the discussions came to a

deadlock

point where neither party will

deadlock we wrote up a letter of

give in

intent

to

continue

the

negotiations next week.

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I was hoping to avoid discussing

dispute

argument/conflict

last year's dispute, but Monica is

still holding a grudge.

have the most control/stronger

Max has such a loud voice, he

dominate

tends

to

dominate

the

presence

conversations.

My contract says that I am

entitled

be deserving of

entitled to full benefits after six

months of employment.

flexible

open/willing to change

We have always been flexible in

terms of your working hours.

haggling

arguing back and forth (often

We've

been

haggling over

this

about prices)

issue for too long now.

I want you to know that we don't

hostility

long-term

anger

towards

have any hostility

towards your

another

company

despite

last year's

mixup.

make a request that is much

I'm planning to high-ball my

high-ball

higher than you expect to

expectations when I open the

receive

discussion.

impulse

quick decision without thought

I acted on impulse when I signed

or time

that six-month contract.

has

difficulty

in

They

were

so

indecisive

we

indecisive

finally asked them to take a break

choosing/making a decision

and come back next week.

(bargaining power) something

We have a little bit of leverage

that gives one party a greater

leverage

because

we

are

the

only

chance at

succeeding over

stationary company in town.

another

After a bit of log-rolling we

log-rolling

trading one favour for another

came to an agreement that

pleased both of us.

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offer

something much

lower

I was expecting my boss to low-

low-ball

than you think the opponent

ball in the initial offer, but he

will ask for

proposed a fair salary increase.

convince by altering or not

They misled us into thinking that

mislead

telling the whole truth about

everything

could

be

resolved

something

today.

mutual

agreed by both or all

The

decision

to

call

off

the

merger was mutual.

My prime objective is to have

objective

goal for the outcome

my family members added to my

benefits plan.

From my point of view it makes

point of view

person's ideas/ thoughts

more sense to wait another six

months.

work hard to convince another

He pressured me to accept the

pressure

terms

by

using

intimidation

of an idea

tactics.

proposal

argument to present

While I listened to their proposal

I noted each of their objectives.

His

positive

body

language

receptive

open to/interested in an idea

demonstrated

that

he

was

receptive to our suggestions.

resistance

a display of opposition

We

didn't

expect so much

resistance on the final issue.

resolve

end

conflict,

come

to an

Before you

can

resolve

your

differences

you'll

both

need to

agreement

calm down.

tactics

strategies

used

to get

one's

There are certain tactics that all

goals met

skillful negotiators employ.

tension

feeling

of

stress/anxiety

There was a lot of tension in the

room when George threatened to

caused by heavy conflict

quit.

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Lower payments over a longer

trade-off

terms that are offered in return

period of time sounded like a fair

for something else

trade-off until we asked about

interest charges.

His ultimatum was that if I

ultimatum

a final term that has serious

didn't agree to give him the raise

consequences if not met

he asked for, he'd quit today

without two week's notice.

unrealistic

very unlikely to happen

It's

unrealistic to think

that

we

will have all of our demands met.

victory

We

considered

it

a

victory

a win

because they agreed to four of

our five terms.

yield

The client will only yield to our

to give in to another's requests

conditions, if we agree to work

over the holiday weekend.

absent

not present

The vice president is absent due

to unforeseen circumstances.

accomplish

succeed in doing

We

have a lot

to

accomplish

today, so let's begin.

address

deal with; speak on

I hope we do not have to address

this matter again in the future.

adjourn

If there are no further comments,

close a meeting

we will adjourn the meeting

here.

agenda

list of objectives to cover in a

Please

forward

the

agenda

to

anyone

who is

speaking

at

the

meeting

meeting.

AGM

Annual

(yearly)

General

We always vote for a new

Meeting

chairperson at the AGM.

allocate

assign

roles/tasks

to certain

I forgot to allocate someone to

people

bring refreshments.

AOB

Any

Other

Business

The

last item on the agenda

is

39

(unspecified item on agenda)

AOB.

apologies

item

on

agenda

announcing

Everyone is present today, so we

people

who

are

absent;

can skip the apologies.

apologies for absence

ballot

a type of vote, usually in

Please fold your ballot in half

writing and usually secret

before you place it in the box.

board

of

group of elected members of an

The board of directors meets

directors

organization/company

who

once a month to discuss the

meet to make decisions

budget.

boardroom

a large meeting room, often has

The boardroom is reserved for a

managers' meeting, so we'll have

one long table and many chairs

to meet in the lounge.

brainstorm

Let's take

a

few minutes and

thinking to gather ideas

brainstorm some ways that we

can cut costs.

casting

vote

deciding vote (usually by the

The role of treasurer was decided

chairman) when the votes are

based on the chairman's casting

otherwise equal

vote.

chairperson/

the

person who

leads

or

As chair,

it

is my

pleasure to

chair

introduce

to

you,

Mr.

Allan

presides at a meeting

Davis.

clarification/

explanation/proof

that

Before we address this matter, I'll

verification

need some

clarification

as to

something is true/understood

who was involved.

closing

last thoughts spoken in a

I just have a few closing remarks

remarks

meeting

(i.e. reminders, thank

and then you will all be free to

yous)

go.

collaborate

The board fell apart because the

work together as a pair/group

members

had

difficulty

collaborating.

comment

express

one's

opinions

or

If you have

a comment,

please

raise your hand rather than speak

thoughts

out.

conference

formal meeting for discussion,

Before the conference there will

esp. a regular one held by an

be a private

meeting for

board

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