Материал: Business Communication and Correspondence Деловая коммуникация и коммерческая корреспонденция. Меркулова Н.В

Pino's Pizzaria

Viale Silvani

10, 2345 Bologna, Italy

Tel:051 520799

November 30th, 20--

Joanne Montague

Via Belmeloro 18

40123 Bologna

Dear Ms Montague,

As you are probably aware, the recent smoking ban has had a profound impact on our business. Our sales have dropped 40 percent in the last six months. Though we do not expect this to be a long-term concern for our business, we don't expect sales to return to normal until the summer when our patio opens for the tourist season.

Due to the loss in business we regret to inform you that we are laying-off all of our hosts and hostesses for the winter and spring. With business being so slow our servers can handle the task of greeting and seating customers on their own.

You are entitled to two week's severance pay, which will be paid in full on your next paycheck. Please come in for any scheduled shifts next week.

Thank you for your hard work and dedication at Pino's Pizzaria. Please apply again for our next summer season.

Sincerely,

Franco Bellini

Franco Bellini, Owner pinopizza@italia.com

Letter of Invitation: It is often necessary in business to send an invitation to a person or group requesting their attendance at a special event.

PJ Party

22 Yew Street, Cambridge, Ontario

Tel: 416-223-8900

April 7th, 20—

Dear Valued Customer:

Our records show that you have been a customer of PJ Party Inc. since our grand opening last year. We would like to thank you for your business by inviting

66

you to our preferred customer Spring Extravaganza this Saturday.

Saturday's sales event is by invitation only. All of our stock, including pajamas and bedding will be marked down from 50-80% off.* Doors open at 9:00 AM sharp. Complimentary coffee and donuts will be served. Public admission will commence at noon.

In addition, please accept the enclosed $10 gift certificate to use with your purchase of $75 or more.

We look forward to seeing you at PJ's on Saturday. Please bring this invitation with you and present it at the door.

Sincerely,

Linda Lane

Linda Lane

Store Manager

pjpartyinc@shoponline.com

*All sales are final. No exchanges.

Enclosure: Gift Certificate #345 (not redeemable for cash)

Letter of Request for Payment: Sometimes it is necessary to remind customers that they owe you money.

Sampson's Stationary

30 Silverstone Ave

Kamloops, BC

V2A 8B1

Tel:250-429-0002

February 21st, 20--

Mr. Ken Davis

Hanson's Montessori School

15 Main St.

Kamloops, BC

V2A 7B5

Our ref: №223

Dear Mr. Davis:

Our records show that you have an outstanding balance dating back to January, 200-. Your January invoice was for $445.00 and we have yet to receive this payment. Please find a copy of the invoice enclosed.

If this amount has already been paid, please disregard this notice. Otherwise, please forward us the amount owed in full by March 1st, 20--. As our

67

contract indicates, we begin charging 5% interest for any outstanding balances after 30 days.

Thank you in advance for your cooperation. We hope to continue doing business with you in the future.

Sincerely,

Maria McPhee

Maria McPhee,

Accountant

Enclosure: Invoice №223

Internal Memo or Memorandum: Memos are sometimes used internally to inform an entire company or department of something. This is an example of a memo referring to a staff Christmas party.

CHOCOLATE HEAVEN EMPORIUM

MEMORANDUM

TO: All Staff

FROM: Management T.C.

DATE: November 9th, 20--

SUBJECT: STAFF CHRISTMAS PARTY

It's that time of year again. As you all know, Christmas is our busiest season of the year. Every year it is a struggle for management and supervisors to find the time and energy to organize a staff Christmas party. This year, we have decided to postpone the Christmas party until after our busy season.

Party Details

Date: Second or third Saturday in January (T.B.A)

Theme: Beach

Food: Caribbean

Special events: Karaoke and belly dancing

We apologize that the celebration will have to wait until the new year, but we guarantee that it will be worth the wait. Anyone interested in volunteering to help out with the event is encouraged to call Lucy, our events coordinator. Lucy's cell phone number is 222-3098. Please contact Lucy outside of business hours regarding this matter.

Thank you.

T.C.

68

Welcome Email: It is a common business practice to welcome new staff members to a company. This is usually an informal note expressing best wishes and may contain contact information. Companies may also send welcome letters to other companies that move into a shared office building, or to visiting guest speakers and business travellers.

To: "Adrienne Moore" <amoore@kcelectronics.com>

Cc: All Staff

From: "Jackie Morris" <jmorris@kcelectronics.com>

Subject: Welcome to our Team!

Dear Adrienne, Welcome to our Team!

It is a pleasure to welcome you to the staff of KC Electronics. We are excited to have you join our team, and we hope that you will enjoy working with our company.

On the first Monday of each month we hold a special staff lunch to welcome any new employees. Please be sure to come next week to meet all of our senior staff and any other new staff members who have joined us this month. Alice Peters will e-mail you with further details.

If you have any questions during your training period, please do not hesitate to contact me. You can reach me at my email address or on my office line at 3402222.

Warm regards,

Jackie.

Jackie Morris,

Sales Manager jmorris@kcelectronics.com

Tel: 340-2222

QUESTIONS:

1.Revise the rules for basic business letters writing.

2.What are the main business letter writing steps?

3.Using the given business letters samples try to make a business letter to your own purpose.

4.Make a memo for the members of your groupe.

5.Send a welcome email to a new staff-member.

LECTURE 7: Resumes and CVs in English (1)

1.A Resume or CV

2.A Covering Letter for your Resume

3.Content and Format of a Resume

4.How to Write a Resume

69

A resume or CV is a summary of your educational qualifications and work experience. Companies usually want to see your resume when you apply for a job. A covering letter is the letter that accompanies your resume when you send it to a company. Both of the documents are vitally important in the job application process.

And don‟t forget: You never get a second chance to make a first impression!

When you apply for a job, most employers want to have 2 important documents from you:

1.A CV or resume

2.A covering letter

First impressions are important. Your CV and letter are usually the first impression that an employer has of you. And because an employer may have hundreds of job applications to consider, you have about 15 seconds to make sure that first impression is a good one.

1.A Resume or CV: Why you need a good CV?

Your CV's job is to get you an interview. Your CV or resume is your visiting card, your ambassador, your shop window. It represents you and it has a specific purpose: to get you an interview! To do this, it must:

attract

inform

persuade

sell

A good CV is one of your most important tools in the search for employment.

2.A Covering Letter: Why you need a good covering letter?

Before even looking at your CV, an employer usually reads your covering letter. If it is badly-written, or untidy, or difficult to read, your CV will probably go into the nearest bin. If it is well-written, attractive, easy to read and persuasive, the employer will turn to your CV.

Your covering letter must sell your CV. Your covering letter is a sales letter. So, covering letter: short letter sent with another document; cover letter (US)

When you send your CV to apply for a position, you should also include a short letter. This letter is called a covering letter or (in American English) a cover letter.

70