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14.……….……………………………………………………………..

15.……….……………………………………………………………..

16.………….…………………………………………………………..

12.Now make two more calls using the information below. Take turns to be A and B.

1) A. Call AGM Marketing. You need to speak to Anya Semenova. If she’s not here, leave a message. Use your own name and telephone number.

B. You work for AGM Marketing. Anya Semenova’s line is busy at the moment. Offer to take a message. Take the caller’s name and phone number.

2) A. Call Paradise Consulting . You need to speak to Victor Nemov. If he’s not here, leave a message asking him to call you back. Use your own name and telephone number.

B. You work for Paradise Consulting. Victor Nemov is not in the office at the moment. Offer to take a message. Take the caller’s name and mobile phone number.

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Making arrangements

13. Say these dates in English:

21/12/79 24/03/08 31/08/00 14/07/87 11/01/50

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Say these times in English. Say each time in two ways: 11.30 2.45 13.20 14.05 19.40 17.50 3.15

14. Two people are arranging a meeting. Read the phone call and complete Rita’s meeting planner.

Anfisa: Hello, Anfisa Belkina.

Rita: Hello, Anfisa. It’s Rita. Anfisa: Hello, Rita, how are you. Rita: I’m fine, thank you. And you?

Anfisa: Very well, thanks. What can I do for you? Rita: I’d like to arrange a meeting with you. Anfisa: OK, no problem…

Rita: It’s about the plans for the students holiday. Anfisa: Fine. When shall we meet?

Rita: One day next week?

Anfisa: OK. How about Monday in the afternoon? That’s the 7th. Rita: I’m afraid I’m busy all day on Monday. What about Tuesday or Wednesday?

Anfisa: Sorry, I can’t make Tuesday. I’m on a course. But Wednesday is fine. Morning or afternoon?

Rita: The afternoon is best for me. Anfisa: Shall we say 2.30?

Rita: Yes, that’s fine. Where shall we meet? Anfisa: You’ve got a bigger office!

Rita: OK. So that’s half past two on Wednesday 7th December, in my office.

Anfisa: Right.

Rita: Thanks, Anfisa. I’ll look forward to seeing you then.

Meeting with:

Date:

Time:

Place:

Reasons for meeting:

15.Read the call again. Find and highlight one or more phrases which:

1.Say you want a meeting.

2.Explain the reason for the meeting.

3.Suggest a day or time.

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4.Agree to a day or time.

5.Say no and give a reason.

6.Ask about the place.

7.Confirm the details.

16.Find and highlight phrases that have a similar meaning to phrases

1– 5 below.

1.Can / shall we fix an appointment?

2.Would it be useful to meet up soon?

3.Would Wednesday be suitable?

4.Would Tuesday suit you?

5.I won’t be able to make Tuesday. I’ve got to study.

17.Work in pairs. Practice making arrangements on the phone. Use the plan to help you. Take turns to be A and B. Don’t forget to start and end the conversation in a proper way!

A. Say you want a meeting.

B. Agree.

A.Say why.

B.Ask when.

A.Suggest next Friday.

B.No – you’re out of the office. Suggest Saturday of Thursday.

A.You’re busy Saturday morning and all day on Thursday. Saturday afternoon?

B.Agree. Suggest 2.00.

A.You prefer later. Suggest 3.45.

B.Agree. Ask where.

A.Suggest a café.

B.Agree. Confirm details.

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18. Work on your own. This is business diary page for next week. Write down at least four appointments on different days. Write the time and place.

18Monday

19Tuesday

20Wednesday

21Thursday

22Friday

23Saturday

24Sunday

19.Work in groups of four. You need to arrange a meeting at a time when you are all free. Decide the reason for the meeting and agree when and where it will take place.

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Voicemail

20. If the person you want to speak to is not there, you may hear this:

You’re through to the voicemail of Anfisa Belkina. I’m not at my desk right now, but if you leave a message, I’ll get right back to you. To leave a message, press 1. To speak to the operator, please hold.

After you leave your message, you may hear this:

To listen to your message, press 2.

After you listen to your message, you may hear this:

If you’d like to change your message, press 3. If you’d like to erase your message, press 4. Otherwise, please hang up.

21.Correct the eight mistakes in Anfisa Belkina’s voicemail message.

Hi Rita, this is Anfisa out of the Siberian Automobile and Highway Academy in Omsk. I phoned to you earlier, but your telephone central placed me through to the bad telephone. Anyway, I’m calling to you to discuss the contract we were talking about in Omsk. I’ll call further later or perhaps you’d like to ring to me here in Omsk on 8 913 319 9900. Bye for now.

22.Do you use voicemails yourself? What are its advantages and disadvantages?

23.Imagine that you need to speak to Anfisa Belkina about the next week students’ holiday. She’s not here. Leave a voicemail message asking her to call you back. Explain why you are calling. Use your own name and telephone number. Role-play the situation. A is an answering machine, B is a caller.

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